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Help & FAQs

Procedures

Can an employee activate their phone if they are not registered?

Yes, employees can activate phones if they are not registered. It’s one more way we try to be flexible, so that you can run your business they way you want.

Can I change plans?

Yes, you can change plans at any time, without penalty.

Can I allow my employees to use a company payment type?

Yes, your employees can use a company payment type. So you can do whatever is best for your business, we offer many different ways for you to manage payments.

Can I allow my employees to use their own payment type?

Yes, your employees can use their own payment type. Clearway is all about allowing you the flexibility to make everything fit your business.

Can I bring my own phone?

Yes, but you will need to purchase a Clearway SIM card and check that the phone you’re bringing is compatible with Clearway.

Can I change my Phone?

Yes. To change your phone you will need to transfer your remaining minutes to your new Clearway phone by clicking on the "Activate/Reactivate" link. Follow the instructions to activate your new phone and transfer any remaining minutes, as well as transfer your current number.

How do I Activate my Clearway phone?

You can Activate your Clearway phone on this website or you can call 1-844-44-CLEAR (1-844-442-5327) from a landline phone.

Is there a contract?

With Clearway, there are no contracts.

Is there a credit check?

With Clearway there are no credit checks.

Is there a deposit?

With Clearway, there are no deposits.

Is there a monthly bill?

With Clearway, there are no monthly bills.

What emails will I get from the system?

You can expect to receive the following emails:
Buyer administration approvals (child organization)
Buyer administration registration (child organization)
Reset password
(account) Changes to active/inactive lines (fleet)
Buyer administration registration (parent)
Buyer approval
Buyer registration
Order confirmation
Shipping confirmation

Why do I have to login or register in order to add to cart?

Clearway is an exclusive brand built especially for small businesses, not consumers.

Can I transfer my Clearway service to a new Clearway Phone?

Yes. To upgrade change your phone you will need to transfer your remaining minutes to your new Clearway phone by clicking on the "Activate/Reactivate" link. Follow the instructions to activate your new phone and transfer any remaining minutes and service days, as well as transfer your current number.

Still have questions?

Our Customer Care Center representatives are ready to help. Give us a call at 1-844-44-CLEAR or email us from the Contact Page.