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Frequently Asked Questions

Features

Q. How do I calculate how much data my company will need?

A. Data needs vary. It’s best to estimate need and with Clearway you can change your plan when the actual usage numbers are available.

Q. Are Call Waiting, Caller ID and Conference Calling available on Clearway devices?

A. Yes, however, features vary from phone to phone. Clearway supports most features that are available on the phones that are activated with the SIM cards on our network.

Q. Can everyone’s text messages be seen by all phones on our plan?

A. Text messages can only be seen on the devices that send and receive them.

Q. How does Voice Mail work on a Clearway-enabled smartphone?

A. Voice Mail works exactly the same on a Clearway-enabled phone as it does on any other network. If you need help setting up voicemail please call our Customer Care center at 1-844-44-CLEAR  or  1-844-442-5327

Q. Can I send text messages to people who are not on the Clearway network?

A. Yes. Text messages can be sent to and received from all mobile networks.

Q. What is data?

A. Data is a term used to described units of time spent connecting wirelessly to the Internet.

Q. Which phone models are able to use text messaging or SMS?

A. The Text Messaging feature is available on all Clearway phone models.

Still have questions?

Our Customer Care Center representatives are ready to help. Give us a call at 1-844-44-CLEAR or email us from the Contact Page.