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Frequently Asked Questions

Getting Started

Q. Can we set up our corporate email accounts on a Clearway device?

A. Clearway smartphones can accommodate corporate email based on your individual setup preferences.

Q. Can I change my Wireless Business Line area code?

A. If you move, you can change your phone number to a different area code.

Q. Will I need to buy airtime if I am reactivating my Clearway Device?

A. Yes. 

Q. Can I change my Wireless Business Line phone number?

A. Yes. 

Q. How do I know if my Clearway Device is active and ready to use?

A. You will need to make a phone call to finalize the activation and ensure that you are able to make/receive calls.

Q. Will I be able to use my existing landline telephone when I replace my Landline phone service with the Wireless Business Line?

A. Yes. Please note that rotary or pulse phones are not compatible with the Wireless Business Line device.

Q. Can I reactivate my Business Device in a different zip code?

A. Yes. Clearway Device service has nationwide coverage on America’s largest, most reliable network. The new zip code must be in an area within network coverage. 

Q. Can I Activate my Clearway Device with a telephone number issued by another company?

A. Yes, you can transfer your existing phone number to a Clearway Device.

Q. How long does it take to get my Business Device service active?

A. Your Clearway Device should be active within minutes; however the activation process may take up to one hour.  Your transfer of a phone number from your current provider to a New Clearway Device may take up to 2 business days, and sometimes longer in the case of landline numbers.

Q. Can I allow my employees to use a company payment type?

A. Yes, your employees can use a company payment type. So that you can do whatever is best for your business, we offer many different ways for you to manage payments.

Q. Can I allow my employees to use their own payment type?

A. Yes, your employees can use their own payment type once they have been approved as buyer for your organization. Clearway is all about allowing you the flexibility to make everything fit your business.

Q. How long does it take to get my service active?

A. In most areas, your service will be active within hours. In some areas, it may take 24–48 hours.

Q. How do we figure out how much data we need?

A. Clearway understands that usage can change at a moment’s notice. Our data plans can be changed based on need, with no penalties ever.

Q. How much deposit is required?

A. With Clearway, there are no deposits.

Q. How do I activate a Clearway Device?

A. You can activate a Clearway Device on this website or you can call 1-844-44-CLEAR (1-844-442-5327) from a landline phone.

Q. Can I keep my telephone number/line from another company?

A. Yes you can. You may transfer your telephone number from another company to Clearway online. To port in your existing telephone number to your Clearway Device, the number you are porting must be active with your current service provider.

You need to request Clearway to port in your number, and we will process your request in your behalf. In order to request the transfer and initiate the activation process, please go to www.clearway.com/Activate, and select the option "Transfer from another company."

The transferring of your phone number to a new Clearway phone could take as long as 2 business days, but in most cases it only takes a few hours. Transfers for landline phone numbers may take longer. 

Your new Clearway Device will be ready to complete activation when your old phone stops working.

Q. Is there a monthly bill?

A. With Clearway, there are no monthly bills.

Q. Do we need to sign a contract?

A.  With Clearway, there are no contracts.

Q. Is Clearway right for my small business?

A. Clearway is right for small businesses that want and need flexibility, low prices and first-rate network coverage.

Q. Why do I need a SIM card?

A. A SIM card allows a device to connect and communicate with the network. Phones purchased from Clearway come with a SIM card. Owner-provided devices need a SIM card from Clearway to work.

Still have questions?

Our Customer Care Center representatives are ready to help. Give us a call at 1-844-44-CLEAR or email us from the Contact Page.